FAQs

Auction Information FAQs (3)

Can won bids be used to bid on 1-Cent Auctions?

Yes. Anytime you win bids, whether as part of a bid pack or as part of another auction, they are incorporated into your Penny Bids balance as soon as you complete your payment.

Why does the auction price show as “CAPPED”?

Capped Auctions have a predetermined maximum price. Once this maximum is reached, no matter how many bids are placed, the auction price stays fixed.

Can I swap out my gift card for a different one?

Unfortunately due to inventory control issues, we are unable to exchange gift cards.

Bids and Bidding FAQs (2)

Can won bids be used to bid on 1-Cent Auctions?

Yes. Anytime you win bids, whether as part of a bid pack or as part of another auction, they are incorporated into your Penny Bids balance as soon as you complete your payment.

When do I get my birthday bids?

You receive your Free Birthday Bids on the first day of your birthday month. If you register within your birthday month, you will receive your them immediately upon registration.

Account Management FAQs (3)

I cannot log in to my account.

When logging in, be sure to use the same email address you registered with. If you’ve forgotten your password, you can reset it any time by clicking “Forgot Password” from the log in bar. An email will automatically be generated with reset instructions; be sure to check your spam/junk folders if the email cannot be located in your inbox.

If you’ve forgotten the email you’ve registered with, please Contact Us to let us know and re-register with your current email address.

Can everyone in my household have their own username?

At this time, HappyBidDay only allows one account per household.

I entered the wrong address during registration, how do I correct it?

Contact Us to let us know what happened. Include the correct address and we’ll gladly update our records.

Payment Information FAQs (6)

When does my option to Buy It expire?

The Buy It option expires 3 days after the auction ends and will no longer be available in your account. Sorry, no extension for payment will be granted.

I won an auction, how do I pay for it?

Log in. Click My Account from the top menu, then Won Auctions from the left navigation. Click the Purchase button next to your item, and follow the instructions on the secure payment page to complete the transaction.

My credit card was charged but my item is still showing unpaid. What happened?

If your item shows “unpaid,” it’s because your transaction did not complete. Still, you may see a charge on your credit card statement as many credit card companies will place a pre-authorization hold on your card when you input it to make a purchase, regardless of whether you complete it. If you attempt to make a purchase and get an error, you may see this kind of pending charge on your statement. The pending amount will drop off in a few days and you can try your purchase again at any time.

Can I have more time to pay for my won items?

We will accommodate one extension request per customer. Please send your request through the Contact Us page. Provide the auction ID and the date you can make payment.

Why am I being charged international fees?

Some U.S. and International cardholders can be affected by “International Service Fees” depending on their issuing bank (the bank providing them with their credit card). These fees can appear on the cardholder credit card statement as “INTL Service Fee” or sometimes will be built-in to the total transaction charge (usually between 1% to 3% on top of the transaction total).

It is important to understand that these fees are being charged by your bank and not by HappyBidDay.com, the acquiring bank nor the merchant. These fees are also not a currency conversion fee. Regardless of the fact that merchants are processing in USD funds, some credit card issuers recognize these transactions as “International” and choose to charge a service fee accordingly.

Not all cardholders are affected by these charges as this is an optional fee collected by their bank. Cardholders that are concerned with these charges should contact their bank and discuss the possibility of having the fee removed or changing to a card issuing bank that chooses not to charge these fees.

How can I dispute a charge?

If you have questions about a charge, please Contact Us so we can help.

 

Shipping and Delivery FAQs (6)

When will my item be shipped?

All items are shipped within 14 days of payment.

My credit card was charged but my item is still showing unpaid. What happened?

If your item shows “unpaid,” it’s because your transaction did not complete. Still, you may see a charge on your credit card statement as many credit card companies will place a pre-authorization hold on your card when you input it to make a purchase, regardless of whether you complete it. If you attempt to make a purchase and get an error, you may see this kind of pending charge on your statement. The pending amount will drop off in a few days and you can try your purchase again at any time.

May I request a specific color if “colors may vary”?

If you would like a specific color, please Contact Us, include the product name, auction ID number, and your 1st and 2nd color choices. We’re happy to accommodate you whenever possible.

Can I swap out my gift card for a different one?

Unfortunately due to inventory control issues, we are unable to exchange gift cards.

Do you ship internationally?

Currently we ship to addresses located in the United States and Canada. In the United States, we do ship to Alaska, Hawaii, and Puerto Rico, but these shipments can incur additional transit fees.

Why can’t I track my item that was sent Certified Mail?

Unfortunately, USPS doesn’t provide point-by-point tracking details for Certified Mail. If you have a question about delivery, you can Contact Us.

 

Return Policies FAQs (1)

I would like a refund for bids I purchased.

If you are unhappy with your experience, please Contact Us. We pride ourselves on excellent Customer Support and we’re happy to help.

If after reaching out to our Support Team you still feel HappyBidDay is not for you, we’ll happily refund your unused bids in accordance with our Refund Policy, within 3 days of purchase. To start the return process, email your username and the reason you’re requesting a refund to support@happybidday.com.

General FAQs (4)

I cannot log in to my account.

When logging in, be sure to use the same email address you registered with. If you’ve forgotten your password, you can reset it any time by clicking “Forgot Password” from the log in bar. An email will automatically be generated with reset instructions; be sure to check your spam/junk folders if the email cannot be located in your inbox.

If you’ve forgotten the email you’ve registered with, please Contact Us to let us know and re-register with your current email address.

I won an auction, how do I pay for it?

Log in. Click My Account from the top menu, then Won Auctions from the left navigation. Click the Purchase button next to your item, and follow the instructions on the secure payment page to complete the transaction.

I would like a refund for bids I purchased.

If you are unhappy with your experience, please Contact Us. We pride ourselves on excellent Customer Support and we’re happy to help.

If after reaching out to our Support Team you still feel HappyBidDay is not for you, we’ll happily refund your unused bids in accordance with our Refund Policy, within 3 days of purchase. To start the return process, email your username and the reason you’re requesting a refund to support@happybidday.com.

When will my item be shipped?

All items are shipped within 14 days of payment.