Refund Policy

At HappyBidDay, we make every attempt to ensure you have a positive auction shopping experience. If you’re confused about how something works, please reach out to us. We pride ourselves on timely, communicative Customer Support and we are here to help!

If after reaching out to our Support Team you still feel HappyBidDay is not for you, we will happily refund any unused bids within 3 days of purchase. To start the return process:

  1. Click here to send us a message.
  2. Fill out all of the requested information in the form.
  3. In the Messages section be sure to include the reason you’re requesting a refund.
  4. Click Submit.

Unused bid refund requests are always processed within 3 business days. Refunds should reflect on your statement within 14 business days after you receive your refund confirmation. This time frame varies depending on your bank.

A few notes about our bid refund policy:

  • Refunds are only issued for unused bids that were purchasedSorry, but once you’ve spent your bids, they are no longer refundable.
  • Bids obtained from won auctions, promotions, or guarantees are not refundable. Also, bids returned from Buy It or Bids Back Auctions are not refundable.
  • Bids from a purchased bid package are non-refundable once any of those bids are used to win an auction.
  • Closing your account does not initiate the refund process; please contact us using the information above to get your refund underway. If you decide to close your account prior to requesting a refund for unused bids, processing may be delayed.